FAQs
Returns and Refunds
Changed your mind? No worries. To return an item, simply get in touch with our customer service team so they can get the ball rolling and choose the best option for you.
In order to return nutritional products such as energy bars and drinks, they must be unopened and still in their original packaging.
For everything you need to know, head over to our Returns Policy page.
If you want to return an item, we’re happy to offer a refund as long as it’s returned within 30 days of purchase.
We can only refund the postage costs for returning an item if it was incorrect or faulty.
We’ll process your refund within 30 days. Once it’s all done on our end, it’s over to your bank. They’ll usually take 3-5 working days to pop the funds back into your account.
Yes you can, but unfortunately we don’t have a direct exchange process. If you’d like to exchange an item for any reason, the quickest and simplest way to do this is to place a new order for the item you want and return the other item for a refund.
Order Issues
We’re sorry if you’ve received the wrong item. Simply get in touch with us so we can make it right.
For everything you need to know, head over to our Returns Policy page.
We’re sorry if you’ve received a damaged or faulty item. Simply get in touch with us so we can make it right.
For everything you need to know, head over to our Returns Policy page
We’re sorry if we’ve missed something from your order. Before contacting us, it’s best to check the following:
We may have sent your items in separate parcels, so please check your emails to see if any of your items will be arriving separately.
The item(s) you ordered may have been out of stock. It’s worth checking your emails (including your junk/spam) to see if we’ve sent you an email about this.
If it’s still missing, please let us know at returns@medalist.co.uk within 30 days of purchase and we’ll help make it right.
If you’re having problems accessing the checkout or any part of our website, then please get in touch with us so we can fix this for you!
Delivery
All orders are processed within 1-3 working days and shipped for 2 days delivery. We’ll send you an email regarding the dispatch of your order and when we expect it to arrive. Please note that orders aren’t shipped or delivered on Sundays or public holidays.
However due to Covid-19 and increased online shopping, Royal Mail deliveries are taking 1-2 weeks, sometimes longer. Also if we’re experiencing a high volume of orders, shipments may be delayed by a few days. So please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we’ll contact you via email or telephone.
We apologise for any delays that are beyond our control.
For more information on delivery estimates, take a look at our Delivery Policy. If you still haven’t received your order, simply contact us and we’ll help sort it out.
If you’re not in, our delivery partner will usually try to deliver more than once.
Alternatively they’ll leave a calling card confirming that they’ve either left it with a neighbour, left it in a safe place, when they’ll try to re-deliver or give you details on how to collect it.
You can find all of our UK shipping costs and delivery estimates on our Delivery Policy page.
We currently don’t ship internationally. However if this is something you’re particularly interested in, please feel free to get in touch with us about it.
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